1. Right of Withdrawal:

1.1 You have the right to withdraw from your purchase within 14 days of receipt of the products, in accordance with current e-commerce legislation.

2. Products Eligible for Refund:

2.1 Only products returned in their original condition, unused and undamaged, will be eligible for reimbursement.

3. Reimbursement Process:

3.1 To request a refund, please contact us at contactjoannieecom@gmail.com within 14 days of receipt of the products. We will provide you with the necessary instructions.

3.2 Return costs will be your responsibility, except in the event of a defective product or an error on our part.

3.3 Once the returned products have been received and inspected, we will issue a refund as soon as possible. The refund will be made via the same payment method used during the purchase.

4. Defective Products or Error on Our Part:

4.1 In the event of a faulty product or if you have received a product different from that which you ordered, please contact us within 14 days of receipt. We will bear the return shipping cost and offer you a full refund or replacement.

5. Partial Refund:

5.1 Refunds may be partial in the event of products returned incomplete, damaged or used.

6. Reimbursement Period:

6.1 Please allow a reasonable time for the refund to be processed, usually within 14 days of receipt of the returned products.

7. Contact:

7.1 For any questions or refund requests, please contact us at contactjoannieecom@gmail.com.

8. Changes to the Policy:

8.1 We reserve the right to change this refund policy at any time. Any modification will be notified on our site.

Thank you for trusting Flérisse with your hair products.