Return Policy - Flerisse
At Flerisse, we want your shopping experience to be hassle-free and satisfying every step of the way. If for any reason you are not completely satisfied with your purchase, we are here to help you with our simple and transparent returns policy.
Return Conditions:
- Returns must be made within 14 days of receiving the product.
- Returned items must be in original condition, unused and with original packaging.
- Items must be returned with all accessories and documents provided.
Return Process:
- Contact our customer service to initiate the returns process.
- Carefully package the items to be returned.
- Include a copy of your invoice or order confirmation in the package.
- Send the package to the address provided by our customer service.
Refunds:
- Refunds will be made via the same payment method used during purchase.
- Initial shipping charges are non-refundable.
- Refunds will be processed as soon as possible after receipt and inspection of the returned items.
Trades :
- Exchanges are subject to availability. Please contact our customer service for more information on product exchanges.
Exceptions:
- Some items, such as personal hygiene products or final sale items, may not be eligible for return due to health and safety reasons.
At Flerisse, your satisfaction is our priority. If you have any questions or concerns regarding our returns policy, please do not hesitate to contact our customer service team, who will be happy to assist you.
Note: This return policy is subject to change without notice. Please check our website for the latest updates.
